Built from real
hospitality frustration

A cold morning, a short break, and an idea that changed everything

It was 2010 in Dunedin, and Adam Brown had a problem. Working across the road from a busy café, his 15-minute break was disappearing before he'd even been served. Standing outside in the cold, watching the queue inch forward, he kept thinking the same thing: there has to be a better way.

What if you could order and pay from your phone before you left your desk? Walk in, pick up your coffee, and walk out. Break intact. It felt obvious. The iPhone 4 had only just arrived in New Zealand, app stores were still new territory, and mainstream food ordering apps were years away from existing. But Adam could see where the technology was heading.

Adam took the idea to Shaun Squires, who had the technical ability to make it real. Like any great partnership, it worked from the start because of the balance: Adam's sharp instinct for real-world problems, and Shaun's gift for building software that actually holds up.

That same year, they built the first version of QJumper together: a mobile app that let customers order and pay ahead, skip the queue, and get on with their day. The name said it all. The principle behind it, to remove the friction and give people their time back, has driven everything since.

Running a real restaurant changes everything

In 2021, Adam opened the first Auckland location of Re:Burger, a nationwide restaurant franchise, with a clear goal: put QJumper to the test in a real, high-pressure hospitality environment.

Running a busy restaurant quickly exposed exactly the friction most operators already know:

• Too many systems that don't talk to each other
• Too much time spent pulling reports together manually
• Constant staff training across disconnected tools
• Managing multiple ordering channels with no unified view
• Trying to keep service smooth when everything is happening at once

Like many owners, Adam found himself spending more time managing systems than running the business. So he and Shaun doubled down. By bringing ordering, POS, and reporting into one connected system, QJumper removed a huge amount of the daily friction that slows hospitality teams down.

That real-world experience is what shaped the platform QJumper is today.

QJumper today

QJumper is now a unified hospitality ordering platform connecting POS, self-service kiosks, mobile ordering, web ordering, QR table ordering, and real-time reporting in one system. Built for New Zealand hospitality operators who want their venue running smoothly, not their time spent managing tools.

From a single cold morning in Dunedin to a full platform used across New Zealand's hospitality industry, the mission has never changed: make hospitality effortless, for everyone in it.